Returns
You can return an unused SilkSkin mask within 30 days of delivery for a refund. Because the mask sits on your skin, we can only take it back unused, with the hygiene seal intact and everything in the original box. You pay the return shipping.
To start a return, email us with your order number and we'll reply within two business days with the return address and instructions. Refunds go back to the original payment method within ten business days of the parcel reaching us.
Faulty or damaged mask
If your mask arrives damaged or stops working, email us with your order number and a photo or short video showing the fault. Once we've checked it, we send you a new mask at our cost, and you don't need to send the faulty one back.
Warranty
SilkSkin carries a 12-month warranty against manufacturing defects from the date of delivery. It covers the mask, the controller and the cable under normal home use, and it doesn't cover physical damage, water damage, modification or normal wear of the strap and goggles. Warranty claims follow the same steps as a faulty mask.